1. Personal Information We Collect

Depending on how you interact with us, we may collect the following information:

• Reservation information: name, contact information, dates of stay, number of guests, room preferences, and other information needed to process your reservation.

• Contact information: name, email address, phone number, and information you provide when contacting us.

• Guest information: information needed to provide hotel services, including special requests or accessibility requirements you choose to provide.

• Payment information: payment and billing information required to process a reservation or payment. Payment details may be processed directly by our booking or payment service providers.

• Website information: IP address, browser type, device information, pages visited, and similar information collected through cookies and analytics tools.

Please do not provide sensitive personal information unless it is necessary for your stay or service request.

2. How We Use Personal Information

We use personal information to:

• Process and manage reservations

• Provide hotel and guest services

• Respond to inquiries and requests

• Process payments and refunds

• Communicate important information about your reservation or stay

• Improve our website and services

• Comply with applicable laws and regulations

3. Sharing of Personal Information

We do not sell or rent your personal information.

We may share personal information with service providers when necessary to operate our hotel and website, including:

• Reservation and booking platforms

• Payment service providers

• Website hosting and analytics providers

• Other service providers needed to provide our services

• Authorities or professional advisers where required by law

These service providers may only use your personal information as necessary to provide their services or meet legal requirements.

4. Retention and Deletion

We retain personal information only for as long as necessary to provide our services or as required by applicable law.

When personal information is no longer needed, we securely delete or dispose of it in accordance with applicable requirements.

Certain reservation, payment, or transaction information may be retained for the period required by Korean law.

5. Cookies and Analytics

Our website may use cookies and similar technologies to provide essential functions, understand how visitors use our website, and improve our services.

We may use third-party analytics services that collect information such as your IP address, browser type, device information, and pages visited.

You can adjust your browser settings to limit or disable cookies. Some website functions may not work properly if certain cookies are disabled.

6. International Transfers

Some of our service providers may process personal information outside Korea. Where applicable, we take reasonable measures to ensure that such processing complies with applicable privacy laws.

Information about relevant overseas service providers and the countries where information is processed may be provided upon request or as required by law.

7. Your Rights

Under applicable law, you may request access to, correction or deletion of, or suspension of the processing of your personal information.

If you have questions or would like to make a request, please contact us at:

[email protected]

We may need to verify your identity before processing certain requests.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, or applicable laws.

Any updated version will be posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

[email protected]